Q1. |
What is Universal Rewards program and what does it do?
Universal Rewards (UR) program is a customer loyalty program operates by Universal Loyalty Sdn Bhd and its subsidiaries in AP region to help merchants increase in sales and customer retention. It operates on Points system where merchants reward Points on card members spending when membership card is swiped thru the POS terminal. |
Q2. |
What is so special about UR program?
UR program operates on a common pool platform where a card member can accumulates Points when make spending at any of the participating
merchants either in Malaysia or AP region. Participating Merchant design and set rebate percentage depending on the products and services offered. Example; 10% rebates on goods purchased. With a minimum one-time joining fee, a participating merchant can kick start their own CRM and enjoy the full UR loyalty program features.
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Q3. |
What is ‘common pool’ mean?
A common pool mean a card member can accumulates Points at any participating merchant of UR program, and its all under one account
which driven fast accumlation of Points and redemption.
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Q4. |
How is the UR Points calculated?
Participating merchants will
rewards Points according to their preset rebate rate which varies by industries.
The Points range for spending / redemption of every RM1 is 5 - 20 UR Points.
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Q5. |
What are the features of UR program offered for a participating merchant?
To assist our new participating merchant, we provide the following benefits:- 10,000 UR Points; 50 pieces of UR card; merchant web portal; SMS portal; POS terminal installation & training, design and advertising for website and booklet; Point-of-sales material.
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Q6. |
How much do a participating merchant need to pay in joining UR program?
Our one time participation fee is depending on which country the interested merchant is residing. In view of the currency differences, please contact our nearest Authorized Service Centre for enquiries, or send us an email at info@ur2u.com for quick reply.
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Q7. |
Does UR have Marketing and Support teams to support the program?
Yes, we have the marketing and technical support team in Malaysia and AP region. We have Authorized Service Centre (ASC) in Malaysia, Singapore, Manila, and Jakarta to serve you better.
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Q8. |
Can a participating merchant engage your marketing team to drive card marketing and promotion?
As a merchant partner, you can engage our marketing team to help you drive card marketing and promotion. Please contact our nearest ASC for arrangement.
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Q9. |
Do a participating merchant need to pay a monthly maintenance or service fee?
No, you don’t have to pay any monthly maintenance or service fee for UR program. However, you have to purchase certain point-of-sales material to have sufficient stock, eg. terminal thermal papers roll.
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Q10. |
If a merchant has few chain-stores, do they have to pay a separate joining fee?
No, the merchant only need to pay a one-time joining fee. However, additional POS terminal installed will be separately charged.
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Q11. |
How much is the cost of the normal UR card to a participating merchant?
The price is varies depending on which countries the participating merchant is purchasing. Merchant can contact our nearest territory ASC for price quote.
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Q12. |
At what price a merchant can sell the UR card to a customer?
As a participating merchant, you can sell the UR card at 10-00 per card to your customer at your home country. However, there is no fixed value in selling the card to your loyal customer. Some merchants give away the UR card free of charge to their loyal customers who make frequent spending at their establishment.
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Q13 |
What should I do if a customer is interested to be a card member?
Fill in the information of the customer in the Member Enrolment Form. Record the UR Card Number & CVV in the Form and your UR ID (allocated for you as participating merchant). Card member can immediately starts accumulate Points.
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Q14. |
What should I do next?
Log-in to our web portal using your User ID and Password given. Key in the particular in the require fields and your
UR ID activation. UR system will run batch for card member updating and activation.
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| Q15. |
What if I do not know how to operate?
Fax the completed Member Form to our nearest ASC or to our Head Office. Keep a photocopy for your record. You may also call our ASC for assistance.
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| Q16. |
Does the UR card have an expiry date?
No, the UR card does not carry any expiry date. It is life time validity.
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| Q17. |
What if I have wrongly key-in card member information in the system?
Call our nearest ASC or Head Office for assistance.
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| Q18. |
If a member lost the UR card and need a replacement. What should I do?
Fill in the information of the card member in the Member Enrolment Form. Record
the UR Card Number in the Form and tick the "replacement" box and CVV. Card member can immediately starts using. Fax the Form to our nearest ASC or to our Head Office for update and activation. The Points of the old card will be updated and transferred to the new replacement card.
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| Q19. |
Can a merchant issue a Co-brand card alliance with Universal Rewards?
Yes, a participating merchant can issue a Co-brand card with minimum quantity of 500 cards order. The price is vary accrording to other quantity.
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| Q20. |
Can a Co-brand card be shared among the merchants?
Yes, provided the participating merchant are from the same company.
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| Q21. |
How do a merchant track the card members spending at their establishment?
As a participating merchant, you will be given a User ID and Password to log-in to our ECRM to view card member transaction records and profile. |
| Q22. |
How long the record will be kept in the ECRM?
It will be kept for six (6) months in the ECRM web portal for merchant to access. You can access after six (6) months record upon request from our office.
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| Q23. |
Can a merchant print or download the records?
Yes, you can. Our ECRM is complete with transaction records, member profiles, demographics, spending pattern and etc, for your easy reference.
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| Q24. |
How do we replenish or Top-up the UR Points?
You can replenish or Top-up the UR Points by depositing the fund (minimum RM500-00)
into our designated bank account in your home country. Fax the deposit slip to our Head Office at 603-8076 6167 or country ASC. The Top-up Points will be immediately issued after confirming payment from you.
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| Q25. |
What if a merchant issue a current cheque for Top-up of Points?
Fax the deposit slip to our office at 603-8076 6167 or country ASC. Upon clearance of cheque by the bank, the Top-up will be credited to your Points Account.
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| Q26. |
How does card member know a merchant is accepting UR card?
The card members will identify by decal of Universal Rewards and other Point-of-sales material provided.
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| Q28. |
As merchant, how do we award Point rebate to card member?
Through swiping of UR card at the POS terminal using Off-line function mode. You can swipe as many times as you wish to award Points rebate. There is no telephone cost using Off-line function mode.
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| Q29. |
Do we have to do anything at the end of the business day?
You have to transmit all the transaction to our UR backend system for data capturing process using a Settlement function mode. This mode will be on On-line and the telephone cost will be borne by the merchant.
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| Q30. |
Can we conduct a Balance Inquiry on the UR card?
Yes, by swiping the UR card thru the POS terminal using On-line mode. The information inquiry will be transmitted to our UR backend immediately and reply onto the POS terminal showing the balance of Points.
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| Q31. |
How does On-line Redemption work?
A card member having enough of UR Points can redeem goods and/or services at any of the participating UR merchants at his or her home country. The member card will be swiped thru at the POS terminal to facilitate the deduction of Points for redemption process. Merchant will be credited with UR Points after Settlement for batch report. Merchant can also request for Cash back once their account reaches pre-determined value.
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| Q32. |
How much a card member has to pay a merchant for the goods if we offered rebate Points to card member?
A card member will still have to pay the full amount of the goods purchased but he or she will accumulate rebates as UR Points.
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| Q33. |
What is the range of rebates we can offered to card members as a participating merchant?
The standard rebate is 5% to 20% depending on industry segment. However, a participating merchant will know best what will be attrative to offer their customers.
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| Q34. |
What are the documents required to be eligible as a participating merchant?
You need to provide photocopy of your business registration, NRIC or Identity card, one (1) month bank statement and a business card for process.
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| Q35. |
What are the Forms required to fill up and signed?
Our sales personnel, Authorised Merchant Consultant will assist you and provide the necessary Forms for signing.
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